Must-Have Features of MSP Software

by admin

Finding the right MSP software to meet your needs can be overwhelming, with the ever-growing list of features and solutions out there. To help narrow down your search, we’ve compiled a list of must-have features that should be at the top of your list when you’re looking for an MSP solution.


Pricing Model

In-Demand MSP solutions with cloud monitoring capabilities don’t come cheap; most providers charge based on a number of monitored devices, location, or both. The overall pricing model is usually either pay-as-you-go or subscription-based. A subscription approach gives you access to a set number of managed devices each month (usually 50–100) and a low monthly fee. Pay-as-you-go services charge you per device and usage fees to enable more granular management at a lower cost.

Seamless Onboarding

Some vendors in the market have a few different onboarding options that can be confusing to choose from. Still, you should look for MSP programs that allow clients to seamlessly assimilate into your environment. This is one-way vendors can remove any friction when it comes to onboarding. It’s important for a service provider to feel confident about new tools, and seamless Connectwise onboarding means there are no quirks along the way—something that can often derail many small business setups.

Alert Management

An alert management feature is a must for any professional services automation (PSA) tool or IT management software. It allows users to see all alerts triggered quickly and easily. It can raise alerts by security monitoring systems, automated management solutions, or devices connected via remote monitoring functionality. Agents work tirelessly behind the scenes to prevent service disruptions and reduce overall risks to business operations and profitability; IT personnel also rely on their support when tackling complex issues during service disruptions.

Remote Access

Remote access allows you to access problem devices anywhere, so problems don’t become unmanageable. This dual benefit helps both IT and employees: it allows remote troubleshooting of devices, meaning more time spent on key tasks and less spent on technical issues. It also saves money by ensuring all business-critical devices are properly managed.


Professional Services Automation (PSA) tools connect to other software systems, enabling integrations with applications like customer relationship management (CRM), marketing automation, and sales productivity. If you have a remote monitoring tool in place to keep tabs on your managed devices, you will also need a maintenance tool that you can use remotely or via an endpoint client.

Patch Management

Once you’ve settled on an RMM tool, you want to make sure it includes a patch management system. This system should provide data about what patches are available for your servers, network, and other software and lets you test patches before applying them. The idea is to minimize vulnerabilities and future incidents that may occur due to not keeping your system up to date. A patch management system should also work seamlessly with your organization’s workflow.

Internal Collaboration

No team member should be left in the dark when onboarding a new customer. Therefore, a great remote monitoring platform for an MSP should have an internal collaboration interface that helps everyone stay on top of all things IT.


As businesses scale, they typically rely on their MSP applications to scale with them. Offering automation capabilities and professional services automation (PSA) tools makes it easy for partners to work through existing workloads in a scalable manner. IT monitoring also helps keep things running smoothly as teams handle new projects and customer requests.


Effective MSP Software can help you avoid mundane tasks, empower your team and make it easier to monitor remote assets. Reporting features are an important part of any professional service automation tool.

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